These steps can help if there are any issues downloading the Age of Empires IV DLC The Sultans Ascend.
Start off by closing the game. Then follow the troubleshooting steps below for the store the game was purchased from.
XBOX APP FOR WINDOWS
🛠 Close and reopen the Xbox app
This can prompt the DLC content to start downloading.
🛠 Check the account signed in is the game account that purchased the game and DLC.
If they are different, sign into the Xbox app with the account used to purchase the game and DLC.
🛠 If you are using a VPN, disable it before downloading the DLC.
Test if the DLC downloads without VPN and you are able to launch the game. If the issue is resolved, then you should be able to reenable VPN and play.
🛠 Try the troubleshooting steps in the Xbox Support article below:
Troubleshoot game installations on a Windows device
MICROSOFT STORE
🛠 Close and reopen the Xbox app
This can prompt the DLC content to start downloading.
🛠 Launch the Microsoft Store and check the account signed in is the game account that purchased the game and DLC.
If they are different, sign into the Microsoft Store with the account used to purchase the game and DLC.
🛠 Launch the Xbox app and check the account is also the one used to purchase the game and DLC.
If the gamertags match, then the game and DLC will be listed. If they are not, sign into the Microsoft Store with the account used to purchase.
🛠 Update Microsoft Gaming Services
Check for updates to the Microsoft Gaming Services in the Downloads section of the Microsoft Store.
🛠 If you are using a VPN, disable it before downloading the DLC.
Test if the DLC downloads without VPN and you are able to launch the game. If the issue is resolved, then you should be able to reenable VPN and play.
🛠 Check that the latest update has been downloaded
Microsoft Store: Update not showing in store
🛠 Try the troubleshooting steps in the Xbox Support article below:
Troubleshooting downloadable content on Windows 10/11
🛠 Check that the computer is listed as a device used by the Microsoft Store.
Manage devices used with your Microsoft account
XBOX
🛠 Check that your settings allow automatic downloads.
Steps to do this and other Xbox troubleshooting steps can be found here:
STEAM
🛠 Check if the DLC is enabled in Steam.
To do this right click on the game in your Library and choose Properties. Then click on DLC in the list on the left and check that there is a check mark next to the DLC.
🛠 Log out of Steam and restart the PC.
Logging out of Steam, restarting the PC and then signing into Steam again can often show the DLC content when the game is launched again.
🛠 Verify the integrity of the game files.
Follow the steps to verify the integrity of your game files. Once this is done, re-launch the game and verify that the issue is fixed.