If you do not see your issue covered in the support page, please check the appropriate beta section of the Age of Empires forums for additional support. If you do not see a thread about your issue, please start a new topic. Include details about the issue you are encountering and include screenshots of any error messages you are seeing.
Issues like these can be frustrating or time consuming, and we thank you for taking the time to report the issue and work with us on troubleshooting. Documenting and troubleshooting these issues are highly important to the beta process, and both help to improve the game and help to improve the Support and FAQ pages!