This error occasionally happens if more than one Microsoft account is being used in the browser. Follow the steps below to log out of the accounts and back in with the account linked to Age Insiders profile.
- Use this link to sign out of all accounts: https://auth.ageofempires.com/wlid/ExpireCookie?env=prod&path=/api/LogOff
- Pick the account to sign out of. This may take a moment.
- Click on SIGN IN in the top right corner of ageofempires.com again.
- Choose SIGN IN WITH YOUR XBOX LIVE / MICROSOFT ACCOUNT
- Finish the sign in process with the account information used for the Age Insider profile.