In rare circumstances certain DirectX Diagnostic tools have been known to be prevented from generating a DxDiag in the XML format.
🛠 Some users have found that generating a DxDiag through a Command Prompt generated the correct file. To try this potential workaround:
- Open the start menu and type “cmd” and press ENTER
- In the Command Prompt window type the following, without quotation marks: “dxdiag -x dxdiag”
- Press ENTER
- No messages will appear within the Command Prompt window; this is normal.
- Check for a “dxdiag.xml” file by going to your C: drive -> Users -> your user name. An exact file pathway may be different for your machine.
🛠 Additionally, other users have reported disconnecting extra monitors and/or unplugging some USB-connected devices have corrected the performance of DirectX Diagnostic tool.
If the above steps do not correct the issue for you, we suggest reaching out to Microsoft Support for additional troubleshooting with the DirectX Diagnostic tool.