🛠 Please confirm your preview invitation
- Login to your Insiders Page and scroll down to the Preview Cards
- If this is a Closed Preview, then one of your Preview Cards should read "You're In" and have the Microsoft Store platform indicated
- If this is an Open Preview, please review the Preview Card for instructions before continuing with more troubleshoot steps below
🛠 Please check that you are using the same Microsoft account with the Xbox Insider Hub that you registered as an Age of Empires Insider
- You can check this by comparing the gamertag on your Age Insider Profile with the gamertag that appears in the Xbox Insider Hub (just below the main picture). These gamertags should be the same.
- If these are not the same, then you are logged into the Xbox Insider Hub with a different Microsoft account from the one that was granted access to the beta.
- Please launch the Xbox Console Companion app on your machine.
- On the left side of the screen you should see your avatar image; right-click it and select log out.
- Next, log in to the Xbox Console Companion using the same Microsoft account that you have associated with your Age Insider Profile.
🛠 Refresh Xbox Insider Hub Connection
If your gamertags match from the above steps, then your local copy of the Xbox Insider Hub may need to refresh its connection to Xbox’s servers. Please try these troubleshooting steps:
- Use the Xbox Console Companion app to log out.
- Run Windows Updates.
- Restart your machine.
- Use the Xbox Console Companion to log in.
- Launch the Xbox Insider Hub.
- Navigate to Insider Content.
🛠 Confirm Windows Display Language & Microsoft Apps Language Settings are the same
This needs to be done before re-launching the Xbox Insider Hub
- Open the Start Menu
- Click on Settings (gear icon)
- Navigate to Time & Language > Language
- Confirm that the language listed under "Windows Display Language" (which changes PC settings) matches the same language listed under "Preferred Languages" (which changes apps and website defaults)
You might need to further adjust the default languages on your Microsoft account preferences:
- Login to your Microsoft Account profile: https://account.microsoft.com/profile
- Go to Your Info
- Scroll down to Language Info
- Make sure the settings here match the settings in Windows
If the above steps do not resolve your access issue, please use the Submit a Request form to contact Customer Support.