Bans are placed on accounts based on multiple reasons such as inappropriate content, griefing, cheating, inactivity, or verbal abuse. Each report is reviewed by a moderator before action is taken. Any action is based on the Xbox Community Standards and the World’s Edge Code of Conduct.

If an account is banned, then a countdown of the ban duration will show up on the main menu screen. The length of ban depends on the type of report, severity of issue and previous history of disciplinary action on the account. While most bans are temporary, we may permanently suspend access to chat, multiplayer services or game access due to a severe violation or repeated negative behaviors, including forfeiture of content licenses, Xbox Gold Membership time, and Microsoft account balances associated with the account.

Please use the Submit a Request link to contact our team with any questions about what is consider acceptable (and unacceptable) behavior or to appear a ban.