This error can manifest in several ways depending on the platform and method of launching your game:
- When launching the game via the Microsoft Store, it fails to launch.
- When launching the game via Steam, a message reads “Preparing to launch” or “Syncing,” but the game never opens.
Customers in Europe or Korea who are running Windows 10 N or KN, respectively, will need to install the free Media Feature Pack for Windows 10 in order to launch the game:
🛠 Check for pending Windows updates. Verify that there are not any pending Windows updates.
While you may be on an up-to-date version of the OS, there may be essential application updates waiting to install. Be sure to restart your device after installing any updates.
🛠 Manually update Microsoft Visual C++ Redistributables and restart your machine.
You can find these files HERE.
- If you are using a 64-bit Operating System, download the vc_redist.x64.exe file.
- If you are using a 32-bit Operating System, download the vc_redist.x86.exe file.
🛠 If you are running the Windows ‘N’ or ‘KN’ version of Windows 10, install the Media Features Pack.
These files can be found HERE. (Note: Windows may not indicate these version letters. If you purchased Windows in Europe or Korea, please try this step.)