I am unable sign in or connect to Xbox Live.

If you are unable to connect to Xbox Live, your antivirus or firewall may be preventing you from accessing the online service in Age of Empires IV.

🛠 Disable your antivirus and firewall.

Try disabling your antivirus program and firewall and re-launching the game. Make sure the program is not running in the background.

🛠 If you are still unable to connect, uninstall the game, restart your machine, and then reinstall game.

Some antivirus programs can also interfere with the installation of the game files. Try reinstalling the game before trying to play again.

If you’re having problems signing in with your Xbox Live account:

🛠 Clear your Cache and Cookies in Microsoft Edge browser

The module to sign in uses the Microsoft Edge browser to collect and transmit your information. If you’re not seeing the sign-in box, try clearing your cache and cookies before launching and signing in through the game.

🛠 Enable the “Set Time Automatically” setting.

If your time is not synced, you will not be able to login. You can ensure your computer’s clocked is synced by navigating to Start > Settings > Time & Language > Date & Time, where you can toggle the “Set time automatically setting to on.

🛠 Make sure you are logged into the Xbox App and Windows with the correct account.

If you have multiple Microsoft or Xbox Live accounts, make sure you are logged into the Xbox app, at www.xbox.com/live, and even into your Windows machine with the account you intend to use.

🛠 Use the Xbox Live troubleshooter to identify issues.

Search for “Xbox Live Settings” to open the Xbox Networking settings. Click “Fix It” to run the automated tool.

🛠 Make sure you are trying to connect from a supported region.

You will need to be in a region supported by Xbox Live to successfully log in. You can find the full list of supported regions here: xbox.com/live/regions

If you continue to experience issues after running through all of the above steps, please contact Xbox Support.