If you are unable to connect to Xbox Live, your antivirus or firewall may be preventing you from accessing the online service.
🛠 Disable your antivirus and firewall. Try disabling your antivirus program and firewall and re-launching the game. Make sure the program is not running in the background.
🛠 If you are still unable to connect, uninstall the game, restart your machine, and then reinstall game. Some antivirus programs can also interfere with the installation of the game files. Try reinstalling the game before trying to play again.
If you’re having problems signing in with your Xbox Live account:
🛠 Make sure your Internet Explorer security settings are set to ‘Medium’ or lower. If you are using high security settings, they can prevent you from connecting to the Xbox Live sign-in page. Try lowering your security settings, clearing your cache and cookies, and then launching the game to try again.
🛠 Clear your Cache and Cookies in Internet Explorer. The module to sign in uses Internet Explorer to collect and transmit your information. If you’re not seeing the sign-in box, try clearing your cache and cookies before launching and signing in through the game.
🛠 Enable the “Set Time Automatically” setting. If your time is not synced, you will not be able to login. You can ensure your computer’s clocked is synced by navigating to Start > Settings > Time & Language > Date & Time, where you can toggle the “Set time automatically setting to on.
🛠 Make sure you are logged into the Xbox Console Companion and Windows with the correct account. If you have multiple Microsoft or Xbox Live accounts, make sure you are logged into the Xbox Console companion, at account.xbox.com/, and even into your Windows machine with the account you intend to use.
🛠 Use the Xbox Live troubleshooter to identify issues. Search for “Xbox Live Settings” to open the Xbox Networking settings. Click “Fix It” to run the automated tool.
🛠 Make sure you are trying to connect from a supported region. You will need to be in a region supported by Xbox Live to successfully log in. You can find the full list of supported regions here: xbox.com/live/regions
If you continue to have trouble, give it a few hours and try again. Disruptions in the Xbox Live service can prevent you from accessing the online features. You can also reach out to the Xbox Live support team for additional assistance and troubleshooting steps!