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  1. Age of Empires Support
  2. Age of Empires II: Definitive Edition
  3. Technical Issues

Technical Issues

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  • The game crashes shortly after it launches or when trying to start a game.
  • Unable to join game. Error: Unknown error
  • After installing an update, the game crashes shortly after launch.
  • How can I improve the results of my Age of Empires II: Definitive Edition benchmark test?
  • I have a high-end PC, but the game still performs poorly. What can I do?
  • Microsoft Store: I receive an error when launching the game: 'This app can't open.' Returning to the store page shows the 'Reinstall' rather than 'Play' button.
  • I only see a black menu screen after the intro video.
  • I receive an error when launching the game from a shortcut: 'AoE2DE.exe — System Failure'
  • I am unable to connect to Steam.
  • Microsoft Store: Clicking 'Install' or 'Play' redirects to the Microsoft Gaming Services app rather than downloading or launching the game.
  • I receive an error when launching the game: 'Microsoft Visual C++ Runtime Library. Assertion failed!'
Age of Empires
XBOX Game Studios ESRB Rating Teen
US/CANADA
  • Blood
  • Violence
  • Mild Language
USK Rating 12
GERMANY
PEGI Rating 12
EUROPE
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