There are three common solutions you can try to work around the issue:
🛠 Restart the Microsoft Store app.
If you can’t download or install the game, this is the first thing to try. If the download stops partway through, you may need to restart the app again.
🛠 Ensure that your computer meets the minimum requirements to play the game.
Check to ensure that your system meets the minimum system requirements to run the game. This includes checking your version of Windows 10. If you need to update your version of Windows 10, you can follow the instructions here.
🛠 Verify that you have enough hard drive space to install the game.
You will need at least 20 GB to download and install the game and all of its patches. Verify that you have enough storage space to save all the necessary files.
🛠 Try the troubleshooting steps in the Xbox Support articles below:
- Troubleshoot game installations on a Windows 10/11 device
- I cannot see or install the app from the Microsoft Store
If you continue to experience issues after running through all of the above steps, please contact Xbox Support.