Purchasing the Game

• Scenario & Mods
• Age of Empires: Definitive Edition on Steam
• Age of Empires: Definitive Edition on Windows 10

Updating the Game

• I cannot download any updates after Build 27374. What can I do?
• I bought the Windows Store version before August 19th, 2019 and now it won't launch!

Download & Installation Issues

• Why can’t I play Age of Empires: Definitive Edition offline?
• Whenever I minimize the game, it closes. What do I do?
• I can launch the game, but receive a 'You must sign in to continue' or 'Can't sync with Xbox Live' message on the title screen.
• The app crashes shortly after it launches or when trying to start a game.
• The app crashes with an (Error 0x803F8001) and sends me back to the Microsoft Store.
• The Microsoft Store app won't download, or won't install after downloading.

Game Issues

• I'm having trouble connecting to a LAN match with my friends.
• My game keeps lagging or crashing while I'm playing a multiplayer match. What can I do?
• I can't click the Multiplayer button.
• The game keeps reading aloud everything I do.

Additional Support Resources

• Additional Support Resources