Purchasing the Game
Download & Installation Issues
- The Microsoft Store app won't download, or won't install after downloading.
- I cannot download any updates after Build 27374. What can I do?
- I bought the Microsoft Store version before August 19th, 2019 and now it won't launch!
- The app crashes with an (Error 0x803F8001) and sends me back to the Microsoft Store.
Game Issues
- The app crashes shortly after it launches or when trying to start a game.
- I'm having trouble connecting to a LAN match with my friends.
- My game keeps lagging or crashing while I'm playing a multiplayer match. What can I do?
- I can't click the Multiplayer button.
- The game keeps reading aloud everything I do.
- Why can’t I play Age of Empires: Definitive Edition offline?