If you are experiencing issues related to Xbox Live or Windows 10, please visit the Xbox on Windows 10 support page for additional details and troubleshooting steps. For other questions or concerns about the game, we recommend you visit one of our official discussion channels:

• Visit our Age of Empires III: DE forums to discuss your issue with other members of the community.
• If there are issues accessing the beta or beta forums contact our Support team using the Submit a request link at the bottom of this article. The request form will ask for an email address and more information on the issue. 
  • The Support team will contact you through email so please make sure that the email address submitted is the best one to contact you at. 
  • If you do not see a reply, it can be helpful to check the Junk or Spam folders and add support@ageofempires.zendesk.com to the safe-senders list.