If you are experiencing issues related to Xbox Live or Windows 10/11, please visit the Xbox on Windows 10/11 support page for additional details and troubleshooting steps. For other questions or concerns about the game, we recommend you visit one of our official discussion channels:
- Visit our Age of Empires III: DE forums to discuss your issue with other members of the community.
- Join the official Discord server to chat about issues with our community helpers. Visit the #iii-support channel to ask questions about the game.
Still running into issues? Contact our Support team using the Contact Support link at the bottom of this article. The request form will ask for an email address and more information on the issue.
- Our Support team uses a translation tool to reply in multiple different languages including:
- Arabic, Chinese (Simplified and Traditional), French, German, Hindi, Italian, Indonesian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Swedish, Turkish and Vietnamese
- If you do not see a reply, it can be helpful to check the Junk or Spam folders and add support@ageofempires.zendesk.com to the safe-senders list.