Game Issues
- Known Issues & Solutions
- Tips for Optimizing Age of Empires III: Definitive Edition.
- Sound error message "MP3 DMO decoder"
- I'm having trouble connecting to a LAN match with my friends
- Saved data appears unavailable after Gamertag change
- How do I read the Connection Quality indicator, and what does it mean?
Purchasing the Game
- Cosmetic Packs
- The African Royals
- United States civilization
- Age of Empires III: Definitive Edition on Steam: Trial & Base Game FAQ
- Age of Empires III: Definitive Edition on Windows 10/11
Game information
- Age of Empires III: Definitive Edition Cheat Codes
- Play Age of Empires III: Definitive Edition on Mac with Parallels Desktop
- Where can I find out more information about Age of Empires III: Definitive Edition?
- What are the minimum requirements for the game?
- Age III: DE Replays
- Narration options - Age of Empires III: Definitive Edition
Technical Issues
- The game crashes shortly after it launches or when trying to start a game
- I am seeing visual glitches with the minimap and/or map background
- I receive an error when launching the game from a shortcut: 'System Failure'
- Steam: Game does not launch when clicking 'Play' button; no error message
- Microsoft Store: I receive an error when launching the game: 'This app can't open.' Returning to the store page shows the 'Reinstall' rather than 'Play' button
- Microsoft Store: Clicking 'Install' or 'Play' redirects to the Microsoft Gaming Services app rather than downloading or launching the game
Modding the game
Sign-In & Account Issues
- Is an Xbox account required to play Age III: DE?
- I cannot play online, I receive a 'User generated content is disabled' error
- I receive an error when trying to log into Xbox Live: 'Error 0x8015DC0B'
- I am unable sign in or connect to Xbox Live
Download & Installation Issues
- Trouble downloading an Age III: DE DLC
- Microsoft Store: Update not showing in store
- How do I download Age of Empires III: Definitive Edition?
- Microsoft Store: I receive an error when trying to install the game: 'Error 0x80070005'
- Microsoft Store: I receive an error when trying to download the game: 'Try again later. Something has happened on our end'
- Microsoft Store: I receive an error and cannot click the install button: 'You must be an Administrator'
General
- How to find information for troubleshooting with Support
- Public Update Preview - Age III: DE
- Additional Support Resources
- How do I request a refund?
- Reporting an Issue
Player Reporting
- How do I block a player?
- Why is my name censored?
- Age of Empires III: Definitive Edition ban
- How do I report a player?
- How do I report an Age of Empires III: Definitive Edition mod?