About this FAQ:
The Known Issues & Solutions page is available to help provide information regarding high-priority issues, such as those impacting a fair number of players, or that are most disruptive to gameplay.
Disclaimer
Please note that this is not a comprehensive list. This page is reviewed after each Update, Patch and Hotfix. Items in this list may be removed without a fix to make room for higher priority issues. Issues that could be leveraged for an unfair gameplay advantage (AKA exploits) will never be included in this list.
Table of Contents
Below is a quick overview of the different sections of Known Issues for Age of Empires III: Definitive Edition. If you are looking for something specific please use the quick links here to navigate to the necessary section.
How do I report an issue?
If you encounter a bug or any other issue that is not on the list below please follow these steps:
- Check our Support pages for common troubleshooting and workaround steps.
- Search the Age of Empires III: Definitive Edition forums for existing reports to add a comment with your example.
- Start a new thread on the Age of Empires III: Definitive Edition Report a Bug forums to report a new issue.
- Submit a ticket our Customer Support team with a description of the issue, what troubleshooting steps you may have already performed, and if relevant, any files, screenshots or video links that may help with the investigation.
ISSUE STATUS KEY
Issues have been marked with a status that best represents their current state:
| Tracking | This issue is currently being investigated and worked on; we do not need any further reports, examples or files of this issue. |
| Examples Needed | This issue has been reported, but we need further information to continue our investigation; please read the issue description for details. |
| Resolved | Once the fix is available in the game we will provide a link to the appropriate Release Notes. We will only keep items on this list for about 6 months before removing them. If an issue has been fixed, and you are still encountering it, please reach out to Customer Support. |
KNOWN ISSUES
These are issues which have a high impact on gameplay or disruptive to players and are a high priority for us.
This page was last updated on September 11, 2026.Bugs
| Tracking |
Unable to access some portions of The Baltic Powers DLC |
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Some players may be unable to access the Danish and Polish civilizations or the new campaign missions included with The Baltic Powers DLC. This issue is commonly caused by outdated mods. To try and work around it, disable all mods and try accessing the content again. If the issue persists, contact Customer Support and provide any relevant details to help us investigate the issue further. | |
Platforms Affected:Steam | Microsoft Store |
| Tracking |
Scores for the Havana Heat and the Commonwealth Charge Challenges do not appear on their Leaderboards |
| When completing either the Havana Heat or the Commonwealth Charge challenges, some players may notice that their score won't be saved or appear on the leaderboards for those challenges. | |
Platforms Affected:Steam | Microsoft Store |
| Tracking | Certain UI mods can cause crashes after Update 13.27885 |
|
Some mods may need to be updated. If you are experiencing a crash, please disable all mods and try again. How do I enable or disable a mod? If you continue to experience issues, please contact our Support team. | |
Platforms Affected:Steam | Microsoft Store |
Crashes
Connection Issues
| Tracking | New domain name update may cause issues with strict firewalls or other types of security |
|
An update to the domain name could cause a disconnect or an inability to access multiplayer services after a few seconds. Players may also receive the following error message: “Unable to connect to online services, extended error. Please try again later.” This could indicate an issue with stricter firewall setting or other types of security. If this is occurring due to strict firewalls, add URL aoe3-api.ageofempires.com to the allowlist to address the issue. An alternative solution could be to try connecting through a VPN. We are aware of the problem and are actively working on a fix. If you continue to experience issues or have questions, please contact our Support team. | |
Platforms Affected:Steam | Microsoft Store |
Performance Issues
Resolved
These issues have been resolved in a recent Update, Patch, or Hotfix. If you are still encountering any of the issues in this list, please reach out to Customer Support.
| Resolved | In the Scenario Editor the initial blank Scenario is already considered “edited” by the game. |
Resolved in Update 19.18309 | |
Platforms Affected:Steam | Microsoft Store |