Below is a list of known issues we are tracking for Age of Empires III: Definitive Edition. Note that this is not a comprehensive list; we will continue to update it with new issues as they are reported and fixed, will only include the most visible or disruptive issues that prevent you from enjoying the game, and will never include exploits that could be leveraged to gain an unfair advantage over other players.
If you encounter a bug that is not listed below, take a moment to contact our Support team or visit the official Age of Empires forum and report the problem:
- Visit the official Age of Empires Forum.
- Click 'Report a Bug' in the Age of Empires III category.
- ALWAYS search the sub-forum for similar issues before creating a new post.
- If the issue has already been reported, add a comment to the existing thread.
- If the issue has not been reported, start a new thread.
- Read up on How to Report a Bug or Exploit to make sure you have everything you need to post about an issue.
- Click Create Topic to finish creating your thread!
Thank you for taking the time to help keep our game clean and bug-free! We will try to update this list each month, as well as provide solutions to any new issues over on the official forum.
This page was last updated on November 8, 2023.
ISSUE STATUS KEY
Issues have been marked with a status that best represents their current state:
| STATUS: Tracking |
|---|
A tracked bug means that it has been reproduced by our test team. The team now has to determine whether and how they solve the issue: whether it requires a fix, a change to the design or code of the game, or if there are other solutions that need to be considered.
| STATUS: Fix Awaiting Update |
|---|
Once a fix has been identified, it needs to be tested and packaged with a game update. Note that this is not always the very next update: a fix may be held for additional testing or to be paired with other similar fixes.
| FIXED |
|---|
Once the fix is available in the game, we'll check things off of the list. Eventually, these items will be hidden to make way for other issues as they are identified, tracked, and prioritized.
TRACKED (KNOWN) ISSUES
These are issues which have been reported and reproduced by our Quality Assurance (or Test) team. Issues are listed in the areas of the game they impact, below, and in no particular order.
GAME
| In the Scenario Editor the initial blank Scenario is already considered “edited” by the game. |
| There is no workaround at this time |
| STATUS: Tracking |
|---|
| New domain name update may cause issues with strict firewalls or other types of security |
|
An update to the domain name could cause a disconnect or an inability to access multiplayer services after a few seconds. Players may also receive the following error message: “Unable to connect to online services, extended error. Please try again later.” This could indicate an issue with stricter firewall setting or other types of security. If this is occurring due to strict firewalls, add URL aoe3-api.ageofempires.com to the allowlist to address the issue. An alternative solution could be to try connecting through a VPN. We are aware of the problem and are actively working on a fix. If you continue to experience issues or have questions, please contact our Support team. |
| STATUS: Tracking |
|---|
GAMEPLAY
| Certain UI mods can cause crashes after Update 13.27885 |
|
Some mods may need to be updated. If you are experiencing a crash, please disable all mods and try again. How do I enable or disable a mod? If you continue to experience issues, please contact our Support team. |
| STATUS: Tracking |
|---|
FIXED ISSUES
These are issues which we presume to be fixed as of a recent update. If you continue to encounter the issue, please visit the official Age of Empires forum or Contact our Support team to report your experience:
| The game suffers from an FPS drop when playing 4v4 using the ‘Fast’ speed. |
| This has been addressed through pathfinding improvements. If you continue to experience issues, please contact our support team so they can help you and collect information for our team. |
| FIXED |
|---|
| Crashes |
| Update 18214 includes additional crash fixes. As always, the stability of the game continues to be a primary focus of our efforts. If you are experiencing crashes, disconnects, drops, performance problems, or other technical issues which affect your experience, please contact our support team so they can help you and collect information for our team. |
| FIXED |
|---|
| Scenario mods that provide playable scenarios are not functional |
| Fixed in Update 13-27885 |
| FIXED |
|---|
| Oldenburg Royal Hunter compendium information is outdated |
| Fixed in Update 13-27885 |
| FIXED |
|---|
| Francis Drake Hero Cosmetic not unlocked after completing the Event Challenge |
|
Fixed in Update 15.30007 |
| Fixed |
|---|