If you are experiencing issues related to Xbox, please visit the Troubleshoot game issues on Xbox for additional troubleshooting steps.
If you are experiencing issues related to Windows 10/11, please visit the Troubleshoot issues with the Xbox app for Windows for additional troubleshooting steps.
For other questions or concerns about the game, we recommend you visit one of our official discussion channels:
- Visit our forums at forums.ageofempires.com to discuss your issue with other members of the community.
- Join the official Discord server to chat about issues with our community helpers. Visit the #ii-support channel to ask questions about the game.
Still running into issues? Contact our Support team using the Submit a request link at the bottom of each article. The request form will ask for an email address and more information on the issue.
- Our Support team uses a translation tool to reply in multiple different languages including:
- Arabic, Chinese (Simplified and Traditional), French, German, Hindi, Italian, Indonesian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Swedish, Turkish and Vietnamese
- If you do not see a reply, it can be helpful to check the Junk or Spam folders and add email@example.com to the safe-senders list.