Download & Installation
- Microsoft Store: Update not showing in store
- Microsoft Store: I receive an error when trying to install the game: 'Error 0x80070005'
- Microsoft Store: I receive an error when trying to download the game: 'Try again later. Something has happened on our end.'
- Microsoft Store: I receive an error and cannot click the install button: 'You must be an Administrator.'
- Microsoft Store: The game download gets stuck partway through—displaying as partially complete or complete—but the 'Install' button never changes to the 'Play' button.
- Microsoft Store: The install button is grayed out when trying to download the game.
Game Information
- Tips for Optimizing your Age of Empires Experience
- Tips for Optimizing your Windows 10 Gaming Experience
- How can I improve the results of my Age of Empires II: Definitive Edition benchmark test?
- What are the minimum requirements for Age of Empires II: Definitive Edition?
- Is Age of Empires II: Definitive Edition available for Mac?
- Cloud File Storage
Troubleshooting
- Known Issues & Solutions
- I cannot see any game lobbies. What's wrong?
- The game crashes shortly after it launches or when trying to start a game.
- After installing an update, the game crashes shortly after launch.
- I only see a black menu screen after the intro video.
- Microsoft Store: Clicking 'Install' or 'Play' redirects to the Microsoft Gaming Services app rather than downloading or launching the game.
Error messages
- Unable to join game. Error: Unknown error
- 0xfffffff error code
- Microsoft Store: I receive an error when launching the game: 'This app can't open.' Returning to the store page shows the 'Reinstall' rather than 'Play' button.
- I receive an error when launching the game from a shortcut: 'AoE2DE.exe — System Failure'
- I receive an error when launching the game: 'Microsoft Visual C++ Runtime Library. Assertion failed!'
Sign-In & Account Issues
- I cannot play online, I receive a 'User Privilege Error!'
- I receive an error when trying to log into Xbox Live: 'Error 0x8015DC0B'
- I am unable sign in or connect to Xbox Live.
- I am unable to connect to Steam.
Mods & Scenarios
- Scenario & Mods: Download and Installation Instructions
- I cannot access my downloaded mods; what do I do?
- How do I remove a mod from my computer?
- What does the mod ‘Priority’ represent?
- How do I enable or disable a mod?
- What does it mean to ‘Subscribe’ to a mod?
DLC
Player Reporting
Additional Resources
- How to find information for troubleshooting with Support
- I have questions about the game and the solution is not on the Support pages
- Additional Support Resources