Purchasing the Game
Modding the Game
- Scenario & Mods: Download and Installation Instructions
- I cannot access my downloaded mods; what do I do?
- How do I remove a mod from my computer?
- What does the mod ‘Priority’ represent?
- How do I enable or disable a mod?
- What does it mean to ‘Subscribe’ to a mod?
Download & Installation Issues
- How often does Age of Empires II: Definitive Edition receive patches and updates?
- Windows Store: I receive an error when trying to install the game: 'Error 0x80070005'
- Windows Store: I receive an error when trying to download the game: 'Try again later. Something has happened on our end.'
- Windows Store: I receive an error and cannot click the install button: 'You must be an Administrator.'
- Windows Store: The game download gets stuck partway through—displaying as partially complete or complete—but the 'Install' button never changes to the 'Play' button.
- Windows Store: The install button is grayed out when trying to download the game.
Game Issues
- As a Steam user, how does signing into Xbox Live change my experience?
- Steam: There is no voiceover audio in the game. What's wrong?
- I'm having trouble connecting to a LAN match with my friends.
- How do I read the Connection Quality indicator, and what does it mean?
- How do I create a multiplayer match in Age of Empires II: Definitive Edition?
- How do I join a multiplayer match in Age of Empires II: Definitive Edition?
Sign-In & Account Issues
Technical Issues
- After installing an update, the game crashes shortly after launch.
- Unable to join game. Error: Unknown error
- I have a high-end PC, but the game still performs poorly. What can I do?
- How can I improve the results of my Age of Empires II: Definitive Edition benchmark test?
- I receive an error when launching the game from a shortcut: 'AoE2DE.exe — System Failure'
- Windows Store: I receive an error when launching the game: 'This app can't open.' Returning to the store page shows the 'Reinstall' rather than 'Play' button.
Known Issues & Solutions
Enhanced Graphics Pack DLC
- What is the Enhanced Graphics Pack DLC?
- How do I download and enable the Enhanced Graphics Pack DLC?
- I downloaded the Enhanced Graphics Pack DLC, but the in-game option to enable it is grayed out.
- I experience visual errors (stretched textures, swapped models, etc.) in my game when using the Enhanced Graphics Pack DLC.