If you are experiencing issues related to Xbox Live or Windows 10/11, please visit the Xbox on Windows 10/11 support page for additional details and troubleshooting steps. For other questions or concerns about the game, we recommend you visit one of our official discussion channels:
- Visit our forums at forums.ageofempires.com to discuss your issue with other members of the community.
- Join the official Discord server to chat about issues with our community helpers. Visit the #iv-support channel to ask questions about the game.
Still running into issues? Contact our Support team using the Submit a request link at the bottom of each article. The request form will ask for an email address and more information on the issue.
- Our Support team uses a translation tool to reply in multiple different languages including:
- Arabic, Chinese (Simplified and Traditional), French, German, Hindi, Italian, Indonesian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Swedish, Turkish and Vietnamese
- If you do not see a reply, it can be helpful to check the Junk or Spam folders and add firstname.lastname@example.org to the safe-senders list.