Troubleshooting
- Known Issues & Solutions
- Crash on Launch before Intro Video; Game Does Not Launch
- Game Seems to Lag, Stutters, or I am Getting Errors that My Game Settings are Too High
- I receive an error when launching the game from a shortcut: 'System Failure'
- Microsoft Store: I receive an error when launching the game: 'This app can't open.' Returning to the store page shows the 'Reinstall' rather than 'Play' button
- I am Getting Warning Popups While Changing My Graphics Settings
Error messages
- Receive Popup: “We have detected that you are running unsupported drivers”
- Receive Error “CPU needs to support AVX Instructions”
- Error: “Unable to Retrieve Patch”
- System Error says I am Missing .DLL Files
- Cannot Match with Friends, Receive Mod Error C04T00R16X-01 506172740681
- Cannot Chat; Failed to Send Message; Error C01T18R-2X-01 436861740068
Additional Support Resources
- How to find information for troubleshooting with Support
- Additional Support Resources
- I have questions about the game and the solution is not on the Support pages
- How do I request a refund?
- Age of Empires/University of Arizona Online Partnership FAQ Document
Player Reporting
- Why did I get banned in game?
- How do I report a player?
- How do I block a player?
- How do I report a mod?
Game information
- The Sultans Ascend - Expansion FAQ
- Age of Empires IV: Anniversary Edition on Xbox Consoles
- Voice Chat
- Fully Remappable Keys
- What are the minimum requirements for Age of Empires IV?
- Where can I find out more information about Age of Empires IV?
Ranked
- Does a Ranked mode exist in Age of Empires IV?
- What is a Ranked Season?
- Does my Rank Decay?
- What’s the difference between Elo and Rank Points?
- What are Placement Battles?
- Team Ranked Games
Age of Empires IV Mod Workshop
Download & Installation
- Trouble downloading an Age IV DLC
- How do I download Age of Empires IV?
- Age IV download size
- Steam: I Redeemed My Key But the Game is Not in my Library
- Microsoft Store: Clicking 'Install' or 'Play' redirects to the Microsoft Gaming Services app rather than downloading or launching the game
- Microsoft Store: I receive an error and cannot click the install button: 'You must be an Administrator.'
Sign-In & Account Issues
- Is an Xbox account required to play Age IV?
- How to link Xbox Live account with Steam
- I am unable sign in or connect to Xbox Live.
- I receive an error when trying to log into Xbox Live: 'Error 0x8015DC0B'
Public Update Preview
- What is the Public Update Preview (PUP)?
- What platforms are supported for the Public Update Preview?
- Do I need to be an Age Insider to participate?
- How do I access the Public Update Preview in Steam?
- What differences can I expect in the preview from the LIVE game?
- Update Previews Summary Page