Public Update Preview
- I joined the Public Update Preview (PUP) and lost my game progress!
- What platforms are supported for the Public Update Preview?
- Can I stream playing the Public Update Preview?
- I reported a bug during the preview and it didn't get fixed before release!
- What differences can I expect in the preview from the LIVE game?
- What is the Public Update Preview (PUP)?
Age of Empires IV Mod Workshop
Ranked Season Two FAQ
- Changes Coming to Ranked Season Two
- Player Color Picker
- Map Preferences
- Fully Remappable Keys
- Does a Ranked mode exist in Age of Empires IV?
- What is a Ranked Season?
Troubleshooting
- Known Issues & Solutions
- I am Getting Warning Popups While Changing My Graphics Settings
- Crash on Launch before Intro Video; Game Does Not Launch
- Game Keeps Giving “Reconnected” Message
- Game Seems to Lag, Stutters, or I am Getting Errors that My Game Settings are Too High
- I receive an error when launching the game from a shortcut: 'System Failure'
Game information
- Tips for Optimizing Age of Empires IV
- How do I turn on in-game player score?
- Insider Rewards
- Digital Deluxe Edition
- Age IV language settings
- Age of Empires IV: 4K HDR Video Pack
Download & Installation
- How do I download Age of Empires IV?
- Age IV download size
- Steam: I Redeemed My Key But the Game is Not in my Library
- Microsoft Store: Clicking 'Install' or 'Play' redirects to the Microsoft Gaming Services app rather than downloading or launching the game
- Microsoft Store: Cannot Download or Launch Game, Receive Error “Something happened on our end.”
- Microsoft Store: I receive an error and cannot click the install button: 'You must be an Administrator.'
Error messages
- Receive Error “CPU needs to support AVX Instructions”
- Receive Popup: “We have detected that you are running unsupported drivers”
- System Error says I am Missing .DLL Files
- Cannot Match with Friends, Receive Mod Error C04T00R16X-01 506172740681
- Cannot Chat; Failed to Send Message; Error C01T18R-2X-01 436861740068
- Error: “Unable to Retrieve Patch”
Sign-In & Account Issues
- How to link Xbox Live account with Steam
- Is an Xbox account required to play Age IV?
- I am unable sign in or connect to Xbox Live.
- I receive an error when trying to log into Xbox Live: 'Error 0x8015DC0B'
Player Reporting
Additional Support Resources
- Age of Empires/University of Arizona Online Partnership FAQ Document
- How to find information for troubleshooting with Support
- I have questions about the game and the solution is not on the Support pages
- Additional Support Resources
- How do I request a refund?
Ranked Season One FAQ
- How can I tell how well I did in a previous season?
- Can I still play ranked after the season ends?
- How long did ranked Season One last?
- Are there rewards for Ranked Season One?
- Are there rewards for the highest rank I received during Season One?
- What were the maps included in ranked Season One?