Troubleshooting
- Known Issues & Solutions
- Crash on Launch before Intro Video; Game Does Not Launch
- Game Seems to Lag, Stutters, or I am Getting Errors that My Game Settings are Too High
- I receive an error when launching the game from a shortcut: 'System Failure'
- Microsoft Store: I receive an error when launching the game: 'This app can't open.' Returning to the store page shows the 'Reinstall' rather than 'Play' button
- I am Getting Warning Popups While Changing My Graphics Settings
- Game Keeps Giving “Reconnected” Message
- I am unable to connect to Steam
- Trouble Saving Earned Rewards – Portraits, Monuments, and Coat of Arms