About this FAQ:
The Known Issues & Solutions page is available to help provide information regarding high-priority issues, such as those impacting a fair number of players, or that are most disruptive to gameplay.
Disclaimer
Please note that this is not a comprehensive list. This page is reviewed after each Update, Patch and Hotfix. Items in this list may be removed without a fix to make room for higher priority issues. Issues that could be leveraged for an unfair gameplay advantage (AKA exploits) will never be included in this list.
Table of Contents
Below is a quick overview of the different sections of Known Issues for Age of Mythology: Retold. If you are looking for something specific please use the quick links here to navigate to the necessary section.
How do I report an issue?
If you encounter a bug or any other issue that is not on the list below please follow these steps:
- Check our Support pages for common troubleshooting and workaround steps.
- Search the Age of Mythology: Retold forums for existing reports to add a comment with your example.
- Start a new thread on the Age of Mythology: Retold Report a Bug forums to report a new issue.
- Submit a ticket our Customer Support team with a description of the issue, what troubleshooting steps you may have already performed, and if relevant, any files, screenshots or video links that may help with the investigation.
ISSUE STATUS KEY
Issues have been marked with a status that best represents their current state:
| Tracking | This issue is currently being investigated and worked on; we do not need any further reports, examples or files of this issue. |
| Examples Needed | This issue has been reported, but we need further information to continue our investigation; please read the issue description for details. |
| Resolved | Once the fix is available in the game we will provide a link to the appropriate Release Notes. We will only keep items on this list for about 6 months before removing them. If an issue has been fixed, and you are still encountering it, please reach out to Customer Support. |
KNOWN ISSUES
These are issues which have a high impact on gameplay or disruptive to players and are a high priority for us. These issues are in no particular order.
This page was last updated on April 9, 2025.
Bugs
| Tracking |
Daily Celestial Challenge Leaderboard does not show up after earning a score |
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After achieving a victory and earning a score for the Daily Celestial Challenge leaderboard, some PlayStation users may notices that the Leaderboard no longer appears. |
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Platforms Affected:PlayStation |
| Tracking |
Unable to sign into to Xbox Live on Steam Deck |
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When playing the game on Steam Deck, the option to Sign into Xbox Network does not work, and the window never opens up. |
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Platforms Affected:Steam Deck |
| Tracking |
Xbox data does not transfer to Steam |
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After signing into / linking an Xbox account on Steam, the previously earned Xbox progress on Campaigns, Achievements, or the Friends list will not transfer over |
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Platforms Affected:
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| Tracking |
Pause menu displays a non functional "Open Chat" button when Spectating |
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While spectating an MP match, the pause menu displays a non functional “open chat” option that should not be present. |
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Platforms Affected:
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| Tracking |
Postgame displays a non functional "Good Game" option |
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After spectating an MP match, the postgame menu displays a non functional “Good Game” option. Clicking it does nothing. |
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Platforms Affected:
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| Tracking |
The postgame "View Gamer Card, Block and Report" option is not functional when Spectating |
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After spectating an MP match, the postgame menu dropdown for “View Gamer Card, Block and Report” are present but not functional. |
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Platforms Affected:
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| Tracking |
Market Building window may show as a "Bear" unit when highlighted by a Spectator |
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While spectating a match, if one player begins building a market and the spectator highlights it, it may show as "Bear" owned by "Mother Nature" instead of as the Market being built by a player |
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Platforms Affected:
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| Tracking |
When cross-network is disabled in Account settings, Steam's Friends on list may not be visible |
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When Cross-network is disabled on Xbox Account settings, it hides Steam's Friend list once the game has been restarted. |
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Platforms Affected:
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| Tracking |
When cross-network is disabled in the in-game settings, it hides Xbox and Microsoft Store Friends On friends list |
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When cross-network is disabled in the in-game settings it hides Xbox and Microsoft Store friends on friends list once the game has been restarted. |
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Platforms Affected:Steam | Microsoft Store | Xbox |
| Tracking |
GameID links will not launch the game |
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Clicking game ID links for Microsoft Store users will not launch the game. When a player sends the game ID link to another player, they will have to have the game already opened in order to join a lobby via Game ID link. |
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Platforms Affected:Microsoft Store |
| Tracking |
Players may show up as as "Offline" in the social window |
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Players may be inaccurately shown as "Offline" in social panels such as Friends List, Clans, Last Played, etc. |
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Platforms Affected:Steam | Microsoft Store |
| Tracking |
Oracles no longer show each other's lines of sight. |
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Line of sight no longer works for Oracles and is only visible if an Oracle is selected and Faith generated per unit is reduced. |
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Platforms Affected:Steam | Microsoft Store |
| Tracking |
Achievement "All your base are belong to us" does not unlock |
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After completing the necessary requirements to receive the achievement "All your base are belong to us", some players may notice that the achievement does not unlock as intended. |
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Platforms Affected:Steam | PlayStation |
| Tracking |
Villagers garrisoned on a controller will not show as idle |
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While playing a Skirmish of Campaign mission with a controller, if villagers are garrisoned within a Town Center they will not show up as idle in the menu. |
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Platforms Affected:PlayStation |
Connection Issues
| Tracking |
When Cross-network is disabled through the in-game Multiplayer Game settings, Microsoft Store and Xbox users can't see other lobbies |
| When only "Allow Cross-Network play" option is disabled in-game, Xbox and Microsoft players can't see the lobbies of other Xbox or Microsoft players. | |
Platforms Affected:
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| Tracking |
'Initialization Failed 0001-0001-ffffffff' Error messages |
| When launching the title, some players on PS5 may receive the 'Initialization Failed 0001-0001-ffffffff' error message along with the option's to access Arena of the Gods and the Daily Celestial Challenge being grayed out and inaccessible. | |
Platforms Affected:
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Crashes
| Examples Needed |
Failure to launch after pressing Play |
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Some players may encounter an issue where the game fails to launch after pressing Play. For this issue, we recommend players try the steps detailed in our support article linked below:
If the issue continues, please contact Customer Support and provide them with your DxDiag and Crash Logs. |
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Platforms Affected:
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Performance Issues
| Tracking |
Low Performance Warning |
| Some players may encounter a "Low Performance Warning" when loading into a Skirmish Lobby | |
Platforms Affected:
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| Tracking |
Missing or blacked out textures when joining a lobby with a custom scenario. |
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When joining a hosted game with a custom scenario, players on PS5 may encounter missing or black textures. |
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Platforms Affected:PlayStation |
Resolved
These issues have been resolved in a recent Update, Patch, or Hotfix. If you are still encountering any of the issues in this list, please reach out to Customer Support.
| Resolved |
Crash when using Paint Area option with the Water Tool |
| Fixed in Update 17.43876 | |
Platforms Affected:
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| Resolved |
Crash at launch on Steam Deck |
| Fixed in Update 17.43876 | |
Platforms Affected:
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| Resolved |
Rank score information cannot be viewed while using a controller |
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Fixed in Update 17.43876 |
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Platforms Affected:
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| Resolved |
Skipping cutscenes in Arena of the Gods co-op games can result in a black screen for several minutes |
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Fixed in Minor Update 17.46557 |
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Platforms Affected:
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| Resolved |
The Villager Priority System will incorrect reassign manually assigned villagers after a new villager is trained |
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Fixed in Minor Update 17.46557 |
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Platforms Affected:
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| Resolved |
Attempting to spectate matches with 9 or more players can cause desyncs |
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Fixed in Minor Update 17.46557 |
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Platforms Affected:
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| Resolved |
Map scrolling does not continue while the cursor is outside the window in Windowed mode |
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Fixed in Minor Update 17.46557 |
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Platforms Affected:
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| Resolved |
Unable to Spectate games |
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Fixed in Minor Update 17.46557 |
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Platforms Affected:
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| Resolved |
Missing UI |
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Fixed in Update 18.5774 |
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Platforms Affected:Steam |
| Resolved |
Creating and disbanding a clan with a space in the name can cause a crash |
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Fixed in Update 18.5774 |
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Platforms Affected:Microsoft Store |
| Resolved |
Immortal Pillars download delayed on Microsoft Store and Xbox |
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Through internal testing and reports from other players, we believe the issue affecting Xbox and Windows users accessing Immortal Pillars to be resolved. However, if you continue to experience issues accessing the DLC, please reach back out to our Support Team so we can continue to investigate for you. How to enable Age of Mythology: Retold DLC – Age of Empires Support |
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Platforms Affected:Microsoft Store | Xbox |
| Resolved |
Game crashes after coming back from Rest or Power Save mode on PlayStation |
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Resolved in Minor Update 18.9861 |
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Platforms Affected:PlayStation |
| Resolved |
Error message when attempting to spectate large player lobbies |
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Fixed in Update 18.12962 |
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Platforms Affected:
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| Resolved |
'Initialization Failed 0001-0001-fffffffc' or '0001-0003-80004005' or '0003-0000-0000' Error messages |
| Fixed in Update 18.15886 | |
Platforms Affected:
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| Resolved |
Stat tracking Achievements are not unlocking as intended |
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Fixed in Update 18.15886 |
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Platforms Affected:Steam | Xbox | PlayStation |
| Resolved |
Arena of the Gods and Daily Celestial Challenge stuck in an infinite loading loop |
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Fixed in Update 18.15886 |
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Platforms Affected:Steam | Microsoft Store | Xbox | PlayStation |
| Resolved |
Atlantean bronze walls will show corrupted flashing white textures when highlighted with a controller |
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Fixed in Update 18.15886 |
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Platforms Affected:
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| Resolved |
Audio such as certain sound effects will sound louder than other sounds while playing |
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Fixed in Minor Update 18.18178 |
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Platforms Affected:Steam | Microsoft |
| Resolved |
The F1 Hotkey used to cast God Power 1 does not work |
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Fixed in Minor Update 18.18178 |
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Platforms Affected:Xbox | PlayStation |