About this FAQ:
The Known Issues & Solutions page is available to help provide information regarding high-priority issues, such as those impacting a fair number of players, or that are most disruptive to gameplay.
Disclaimer
Please note that this is not a comprehensive list. This page is reviewed after each Update, Patch and Hotfix. Items in this list may be removed without a fix to make room for higher priority issues. Issues that could be leveraged for an unfair gameplay advantage (AKA exploits) will never be included in this list.
Table of Contents
Below is a quick overview of the different sections of Known Issues for Age of Mythology: Retold. If you are looking for something specific please use the quick links here to navigate to the necessary section.
How do I report an issue?
If you encounter a bug or any other issue that is not on the list below please follow these steps:
- Check our Support pages for common troubleshooting and workaround steps.
- Search the Age of Mythology: Retold forums for existing reports to add a comment with your example.
- Start a new thread on the Age of Mythology: Retold Report a Bug forums to report a new issue.
- Submit a ticket our Customer Support team with a description of the issue, what troubleshooting steps you may have already performed, and if relevant, any files, screenshots or video links that may help with the investigation.
ISSUE STATUS KEY
Issues have been marked with a status that best represents their current state:
| Tracking |
This issue is currently being investigated and worked on; we do not need any further reports, examples or files of this issue. |
| Examples Needed |
This issue has been reported, but we need further information to continue our investigation; please read the issue description for details. |
| Resolved |
Once the fix is available in the game we will provide a link to the appropriate Release Notes. We will only keep items on this list for about 6 months before removing them. If an issue has been fixed, and you are still encountering it, please reach out to Customer Support. |
KNOWN ISSUES
These are issues which have a high impact on gameplay or disruptive to players and are a high priority for us. These issues are in no particular order.
This page was last updated on September 30, 2024.
Bugs
| Tracking |
Mods modifying the 4K UI directories are currently unintentionally treated as unsafe for ranked
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Mods modifying any data in the data folder are currently unintentionally all treated as unsafe for ranked. Some changes are intended to be safe.
You may need to restart the game after changing some mods before you can play ranked.
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Platforms Affected:
Steam | Microsoft Store
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| Tracking |
Kapersky may be incorrectly flagging PlayFabCore.Win32.143.dll as a trojan
|
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We are receiving reports of this file being flagged and quarantined by Kapersky. If you are running Kapersky and having trouble running the game, adding this file to the allowlist may address the issue.
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Platforms Affected:
Steam | Microsoft Store
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| Examples Needed |
Multiplayer experiencing some issues
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Multiplayer is experiencing some issues with queue times and some freezes. Areas experiencing multiplayer issues include finding or joining lobbies, was well as attempting to spectate. Our team is actively gathering further information to continue the investigation. Please contact Support if you have experienced these issues.
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Platforms Affected:
Steam | Microsoft Store | Xbox
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| Tracking |
Xbox data does not transfer to Steam
|
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After signing into / linking an Xbox account on Steam, the previously earned Xbox progress on Campaigns, Achievements, or the Friends list will not transfer over
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Platforms Affected:
Steam | Xbox
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| Tracking |
Joining a Spectate Game before the Spectate Delay is over causes a "broken" game state
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If a player attempts to join a game as a spectator before the specified spectator delay is over, they may encounter an issue where the lobby will show up empty and they will receive an "Unavailable" error message. When this occurs the game cannot be closed by normal means, so please try closing the game via the Task Manager.
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Platforms Affected:
Microsoft Store
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| Tracking |
Site command "Ring Town Bell" does not work
|
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The Town Center site based command "Ring Town Bell" does not send villagers to garrison at the closest viable building.
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Platforms Affected:
Steam | Microsoft Store | Xbox
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| Tracking |
"Return to Work" has no functionality on controller
|
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The "Return to Work" command doesn't work on controller for villager type units.
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Platforms Affected:
Steam | Microsoft Store | Xbox
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| Tracking |
Rank score information cannot be viewed while using a controller
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While playing on a controller, players are unable to view the rank score information which is normally visible by hovering over the "i" icon in the ranked menu.
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Platforms Affected:
Xbox
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| Tracking |
Spotlight Tab in the Mods menu isn't functional
|
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The Spotlight Tab in the Mods menu isn't functioning, the mods are not displaying, but the background can still be seen.
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Platforms Affected:
Steam | Microsoft Store
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| Tracking |
Unable to garrison villagers into sky passage in Campaign mission
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Players can bypass this by using the "Garrison" command (or "Seek Shelter" Command) to put them into the sky Passage and continue the mission.
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Platforms Affected:
Steam | Microsoft Store
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| Tracking |
Error message when attempting to spectate large player lobbies
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When attempting to spectate a lobby with a large player count, players may see an error message saying “The other players are taking a long time to respond. Do you wish to stop observing this game?”
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Platforms Affected:
Steam | Microsoft Store | Xbox
|
| Tracking |
Pause menu displays a non functional "Open Chat" button when Spectating
|
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While spectating an MP match, the pause menu displays a non functional “open chat” option that should not be present.
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Platforms Affected:
Xbox
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| Tracking |
Postgame displays a non functional "Good Game" option
|
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After spectating an MP match, the postgame menu displays a non functional “Good Game” option. Clicking it does nothing.
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Platforms Affected:
Steam | Xbox
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| Tracking |
The postgame "View Gamer Card, Block and Report" option is not functional when Spectating
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After spectating an MP match, the postgame menu dropdown for “View Gamer Card, Block and Report” are present but not functional.
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Platforms Affected:
Xbox
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| Tracking |
Atlantean bronze walls will show corrupted flashing white textures when highlighted with a controller
|
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While spectating a multiplayer match viewing Atlanteans, any bronze walls the Atlantean player has will have flashing corrupted white textures on them. The corrupted textures appear if the spectator hovers over the walls to highlight them with a controller.
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Platforms Affected:
Xbox
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| Tracking |
Market Building window may show as a "Bear" unit when highlighted by a Spectator
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While spectating a match, if one player begins building a market and the spectator highlights it, it may show as "Bear" owned by "Mother Nature" instead of as the Market being built by a player
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Platforms Affected:
Microsoft Store
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| Tracking |
Unable to search by Game ID
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At this time there is no option in-game to search for a match via GameID and when pasting the GameID in the search bar, the menu displays no results.
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Platforms Affected:
Steam | Microsoft Store | Xbox
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| Tracking |
When cross-network is disabled in Account settings, Steam's Friends on list may not be visible
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When Cross-network is disabled on Xbox Account settings, it hides Steam's Friend list once the game has been restarted.
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Platforms Affected:
Steam
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| Tracking |
When cross-network is disabled in the in-game settings, it hides Xbox and Microsoft Store Friends On friends list
|
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When cross-network is disabled in the in-game settings it hides Xbox and Microsoft Store friends on friends list once the game has been restarted.
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Platforms Affected:
Steam | Microsoft Store | Xbox
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| Tracking |
GameID links will not launch the game
|
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Clicking game ID links for Microsoft Store users will not launch the game. When a player sends the game ID link to another player, they will have to have the game already opened in order to join a lobby via Game ID link.
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Platforms Affected:
Microsoft Store
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| Tracking |
Players may show up as as "Offline" in the social window
|
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Players may be inaccurately shown as "Offline" in social panels such as Friends List, Clans, Last Played, etc.
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Platforms Affected:
Steam | Microsoft Store
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Connection Issues
| Tracking |
Disconnections when trying to play 4v4 Ranked or Quick Match games
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| Players may encounter a disconnection error message 'A player has been disconnected, the game has been cancelled' while in a 4v4 Ranked or a Quick Match lobby. |
Platforms Affected:
Steam | Microsoft Store | Xbox
|
| Tracking |
When Cross-network is disabled through the in-game Multiplayer Game settings, Microsoft Store and Xbox users can't see other lobbies
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| When only "Allow Cross-Network play" option is disabled in-game, Xbox and Microsoft players can't see the lobbies of other Xbox or Microsoft players. |
Platforms Affected:
Microsoft Store | Xbox
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Crashes
| Tracking |
Crash at launch on Steam Deck
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The game can crash when launched on the Steam Deck. A workaround for this is to update the Steam OS to Beta (28th August update) or later.
If the issue continues, please try the steps in our FAQ help article Age of Mythology: Retold Steam Deck Troubleshooting
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Platforms Affected:
Steam Deck
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| Tracking |
Crash when using Paint Area option with the Water Tool
|
| The game crashes when using Paint Area option with the Water Tool in the Scenario Editor. |
Platforms Affected:
Steam | Microsoft Store
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Performance Issues
| Tracking |
Voice lines for Gargarensis from the Freyr DLC are non-localized
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| During the opening cutscene of the Freyr DLC Mythical Battle campaign mission, "Reginleif's Rally", there is non-localized voice over for Gargarensis. |
Platforms Affected:
Xbox
|
Resolved
These issues have been resolved in a recent Update, Patch, or Hotfix. If you are still encountering any of the issues in this list, please reach out to Customer Support.
| Resolved |
When DLC is enabled, God Portraits show some placeholder art in the Compendium
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| Fixed in Update 17.22308
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Platforms Affected:
Steam | Microsoft Store | Xbox
|
| Resolved |
Spectators have a harder time loading into the match the longer it has been played
|
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Fixed in Update 17.22308
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Platforms Affected:
Steam | Xbox
|
| Resolved |
AI Units get stuck at walls when attempting to attack other units behind it
|
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Fixed in Update 17.22308
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Platforms Affected:
Steam
|
| Resolved |
Walk Paths on Controller may have issues
|
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Fixed in Update 17.22308
|
Platforms Affected:
Steam | Microsoft Store | Xbox
|
| Resolved |
Standard Difficulty AI does not function properly
|
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Fixed in Update 17.22308
|
Platforms Affected:
Steam | Microsoft Store | Xbox
|
| Resolved |
When selecting languages, Player has to relaunch title in order for voice overs to swap
|
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Fixed in Update 17.27932
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Platforms Affected:
Steam | Microsoft Store | Xbox
|
| Resolved |
New Gods Pack: Freyr or Legacy Deity Portraits Pack not unlocking
|
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Fixed in Update 17.27932
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Platforms Affected:
Microsoft Store | Xbox
|
| Resolved |
Downloaded mods cannot be removed after the original is unpublished
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| Fixed in Update 17.30764
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Platforms Affected:
Steam | Microsoft Store
|
| Resolved |
Spectator delay is not communicated when attempting to observe a game
|
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Fixed in Update 17.30764
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Platforms Affected:
Steam
|
| Resolved |
Controller: Unable to select an option after completing the Tutorial mission
|
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Fixed in Update 17.30764
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Platforms Affected:
Steam | Microsoft Store | Xbox
|
| Resolved |
A freeze and/or crash may occur when attempting to scroll right off the edge of the Atlantean Tech Tree
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| Fixed in Update 17.30764
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Platforms Affected:
Xbox
|
| Resolved |
Casting Norse "Undermine" God power can cause desynchronization
|
| Fixed in Update 17.30764
|
Platforms Affected:
Steam | Xbox
|
| Resolved |
Windows 11 Update causes a desync when in a lobby with players on a different version of Windows
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| Fixed in Update 17.30764
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Platforms Affected:
Steam
|
| Resolved |
Reporting another player in-Game may cause a Report Error message
|
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Fixed in Update 17.30764
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Platforms Affected:
Steam | Microsoft Store | Xbox
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| Resolved |
Map Failed to Load error message
|
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Fixed in Minor Update 17.31993
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Platforms Affected:
Steam | Microsoft Store
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