There are several reasons why the message "There was an issue starting the renderer due to an error: Missing Feature: Shader model too low" when launching Age of Mythology: Retold. This can be caused by a variety of factors, which all have similar symptoms. Please try each of these troubleshooting steps.
🛠 Make sure the computer meets the minimum requirements
A full list of the minimum and recommended requirements can be found here.
🛠 Manually Check for Windows Updates
While your Windows Updates may be set to automatically install, it is possible that these updates failed to install properly, or that an essential update was skipped. Please confirm that you are on Windows 10, build 19045 or better. If you are on an earlier OS version, or a preview version, you may run into issues.
🛠 Manually Update Graphics & Audio Drivers
If your graphics or audio drivers are out of date, or missed a recent update, this may be causing the issue. Steps for this are going to differ between driver makes and models. If running an update checker does not find any updates, please manually check with your driver manufacturer's website to see if you need to run a manual update.
If you continue to experience crashes after trying these troubleshooting steps, then please use the Contact Support link to reach out to our Support team. Include as much detail as possible about when crash is happening, along with a DxDiag and crash logs. Steps to find those can be found in our article: How to find information for troubleshooting with Support