Microsoft Store: Cannot Download or Launch Game, Receive Error “Something happened on our end.”

This error message is usually attributed to an error or issue with your Microsoft Store installation. There are several troubleshooting steps you can follow to try and address the problem:

An example of the error:

🛠 Launch app from the Installed page

1. From the Microsoft Store app, click the ellipses (...) in the top-right
2. From the dropdown, select Downloads and updates
3. On the left-side, go to the Installed tab
4. Locate the game from the list of applications and click Launch

🛠 Check for pending Windows updates.

Verify that there are not any pending Windows updates. While you may be on an up-to-date version of the OS, there may be essential application updates waiting to install. Be sure to restart your device after installing any updates.

🛠 Reset the Microsoft Store App.

You can find instructions on how to do so HERE.

🛠 Try the troubleshooting steps in the Xbox Support articles below:

• Troubleshoot game installations on a Windows 10/11 device
• I cannot see or install the app from the Microsoft Store

🛠 Use Powershell to Repair or Reinstall the Microsoft Store app.

1. Press the Windows Key + R keys
2. Type powershell, then select Run as Administrator and press Enter.
3. Enter this command on the PowerShell and press enter:

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

4. Restart and check if the issue persist.

🛠 Restart your machine multiple times.

It may take several restarts to finish identifying and installing a critical update. Try restarting your machine to recognize any new or missing updates.

🛠 Confirm Windows Display Language & Microsoft Apps Language Settings are the same.

1. Open the Start Menu
2. Click on Settings (gear icon)
3. Navigate to Time & Language > Language
4. Confirm that the language listed under "Windows Display Language" (which changes PC settings) matches the same language listed under "Preferred Languages" (which changes apps and website defaults)

You might need to further adjust the default languages on your Microsoft account preferences:

1. Login to your Microsoft Account profile: https://account.microsoft.com/profile
2. Go to Your Info
3. Scroll down to Language Info
4. Make sure the settings here match the settings in Windows

🛠 Confirm that Windows Time is Set to the Appropriate Region & Time Zone

In some instances, if your Windows Time is not accurately set to your current region and time zone, the game may have trouble communicating with the server for updates.

1. Type “region settings” into the Windows Search Bar and click Enter
2. Check that the region listed under the country & region dropdown is accurate
3. Click Date & Time from the left-side navigation menu
4. Check that your time zone is correctly listed from the dropdown menu
5. Under Synchronize your Clock click Sync Now
6. Restart your machine
7. Launch the game

If you continue to experience issues after running through all of the above steps, please contact the Xbox Support.