What is this page about?
The Known Issues & Solutions page is meant to help provide information regarding high-priority issues, such as those impacting a fair number of players, or that are most disruptive to gameplay.
DisclaimerPlease note that this is not a comprehensive list. This page is reviewed after each Update, Patch and Hotfix. Items in this list may be removed without a fix to make room for higher priority issues. Issues that could be leveraged for an unfair gameplay advantage (AKA exploits) will never be included on this list. |
How do I report a bug?
If you encounter a bug or any other issue that is not on the list below please follow these steps:
- Check our Support pages for common troubleshooting and workaround steps.
- Search the Age IV forums for existing reports to add a comment with your example.
- Start a new thread on the Age IV / Report a Bug forums to report a new issue.
- If you encounter a crash, before you restart the game, please contact our Customer Support team and provide your Warning Logs.
ISSUE STATUS KEY
Issues have been marked with a status that best represents their current state:
| Examples Needed | This issue has been reported, but we need further information to continue our investigation; please read the issue description for details. |
| Tracking | This issue is currently being investigated and worked on; we do not need any further reports of this issue. |
| Fixed | Once the fix is available in the game we will provide a link to the appropriate Release Notes. We will only keep items on this list for about 6 months before removing them. If an issue has been fixed, and you are still encountering it, please reach out to Customer Support. |
This page was last updated on December 8, 2023.
KNOWN ISSUES
These are issues which have a high impact on gameplay or disruptive to players and are a high priority for us. These issues are in no particular order.
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Examples Needed | |
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Platforms: -Steam |
We have heard reports from several players that after acquiring The Sultans Ascend expansion, the expansion's content is not unlocked for them in-game. We are investigating this issue further, but have a workaround in place.
If you are encountering this issue, please reach out to Customer Support and include your SteamID (AKA "SteamID64") and Warning Logs. To locate this information please follow the steps on the Steam FAQ and our How to find information for troubleshooting with Support FAQ. Thank you! |
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Tracking | |
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Platforms: -Xbox -Microsoft Store -Steam |
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Tracking | |
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Platforms: -Microsoft Store -Steam |
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Missing Achievements when linking an Xbox Live and Microsoft Store account to a Steam profile |
Tracking | |
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Platforms: -Xbox -Microsoft Store -Steam |
We are aware of an issue where some Achievements that have been unlocked on an Xbox live / Microsoft Store account do not carry over when linking to a Steam profile. We do not require additional reports of this issue at this time. |
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Custom Terrain Types are not usable with the Terrain Tool when making a crafted map |
Tracking | |
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Platforms: -Steam |
We are aware of an issue with the Content Editor where when making a crafted map and utilizing custom terrain types, the custom type cannot be applied using the Terrain Tool. We are investigating this issue, and do not require any further reports. Thank you. | |
Jeanne d’Arc’s Strength of Heaven Buff Disappears when Upgrading a Buffed Unit |
Tracking | |
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Platforms: -Steam -Xbox |
We are aware that the visual effect of Jeanne d’Arc’s Strength of Heaven ability disappears when the buffed unit is upgraded to its next tier (Hardened, Veteren, Elite, etc.). This is purely a visual issue, and the buff continues to be applied to the unit. We do not require any further reports of this issue. | |
Inconsistent Localization Quality in The Sultans Ascend |
Examples Needed | |
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Platforms: -Steam -Xbox |
Several players have noted that some of the translations in The Sultans Ascend expansion are inconsistent with the quality of localization for Age of Empires IV. We take these concerns seriously and are investigating corrections for a future patch. We have resolved many of these issues in Patch 9.1.370, but we know there is more work to do. Please continue to catalogue mistranslations on the Age Forums. Please include a description of the mistranslation, and if possible, a screenshot of where the original text is found in-game. Thank you. | |
Unable to Use Xbox Gameshare with The Sultans Ascend |
Tracking | |
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Platforms: -Steam -Xbox |
We are aware that players on Xbox and the Microsoft Store versions of the game are unable to use Xbox Gameshare to share The Sultans Ascend expansion between Xbox accounts within the same household. We are investigating this issue and do not require any further reports of this issue at this time. | |
Ayyubid House of Wisdom does not allow for additional Wings when starting in Age 2 or Later |
Tracking | |
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Platforms: -Steam -Xbox |
We are aware of an issue that impacts the Ayyubid's House of Wisdom when starting the game in the Feudal Age (II), Castle Age (III), or Imperial Age (IV). When starting in these ages, the House of Wisdom does not account for any skipped ages and allow additional Wings to be built (like it does with its parent civilization, the Abbasid). We are tracking this issue and do not require any additional reports of this issue. | |
Crash on Canal Map when using unequal Team sizes |
Tracking | |
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Platforms: -Steam -Xbox |
We are aware of a crash that occurs when loading into a match on the Canal map when team sizes are unequal (2v1, 3v2, etc). We are tracking this issue and do not require any further reports. Thank you. | |
Tons o' Toys Challenge Long Trip Will Not Unlock |
Tracking | |
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Platforms: -Steam -Xbox |
We are aware that the in-game text for "Long Trip" incorrectly indicates this challenge is unlocked by playing an Empire Wars match. Please refer to the 9.1.370 Release Notes for the updated text. | |
FIXED
These issues have been resolved in a recent Update, Patch, or Hotfix. If you are still encountering any of the issues in this list, please reach out to Customer Support.
Game crashes to Xbox Home screen when selecting 'Play Again' in Custom Matches |
Fixed | |
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Platforms: -Xbox |
Fixed in Patch 8.1.276 |
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Save Data Progression does not transfer from Xbox console to Microsoft Store PC build |
Fixed | |
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Platforms: -Xbox |
Fixed in Patch 8.1.276 |
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Dropdown menus in Chat are not visible |
Fixed | |
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Platforms: -Xbox |
Fixed in Patch 8.1.276 |
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Auto-Villager does not work in some Campaign missions |
Fixed | |
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Platforms: -Xbox |
Fixed in Patch 8.2.218 |
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Map Seeds cannot be copied/pasted in Skirmish Lobbies |
Fixed | |
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Platforms: -Xbox |
Fixed in Patch 8.2.218 |
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Fishing Ships are not assigned tasks by the Villager Priority System |
Fixed | |
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Platforms: -Xbox |
Fixed in Patch 8.2.218 |
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Issues with Bluetooth Audio Devices |
Fixed | |
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Platforms: -Microsoft Store -Steam -Xbox |
Fixed in Patch 8.2.218 |
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Military Buildings are Sometimes Unable to Produce Units in Loaded Matches |
Fixed | |
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Platforms: -Steam -Xbox |
Fixed in Patch 9.1.176 | |
Certain resource stats do not appear correct while in Observer mode |
Fixed | |
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Platforms: -Xbox |
Fixed in Patch 9.1.176 |
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Chinese Mastery (Path of the Spirit) Does Not Unlock When Completed |
Fixed | |
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Platforms: -Steam -Xbox |
Fixed in Patch 9.1.176 | |
Outposts fail to Render after Researching Pax Mongolica on some machines |
Fixed | |
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Platforms: -Steam -Xbox |
Fixed in Patch 9.1.176 | |
Auto Villager Creation on Xbox Does Not Function in Two Campaign Missions |
Fixed | |
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Platforms: -Steam -Xbox |
Fixed in Patch 9.1.176 | |
Unable to Que in Quickmatch when Overselcting Downvoted Maps |
Fixed | |
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Platforms: -Steam -Xbox |
Fixed in Patch 9.1.370 | |