What is this page about?
The Known Issues & Solutions page is meant to help provide information regarding high-priority issues, such as those impacting a fair number of players, or that are most disruptive to gameplay.
DisclaimerPlease note that this is not a comprehensive list. This page is reviewed after each Update, Patch and Hotfix. Items in this list may be removed without a fix to make room for higher priority issues. Issues that could be leveraged for an unfair gameplay advantage (AKA exploits) will never be included on this list. |
How do I report a bug?
If you encounter a bug or any other issue that is not on the list below please follow these steps:
- Check our Support pages for common troubleshooting and workaround steps.
- Search the Age IV forums for existing reports to add a comment with your example.
- Start a new thread on the Age IV / Report a Bug forums to report a new issue.
- If you encounter a crash, before you restart the game, please contact our Customer Support team and provide your Warning Logs.
ISSUE STATUS KEY
Issues have been marked with a status that best represents their current state:
| Examples Needed | This issue has been reported, but we need further information to continue our investigation; please read the issue description for details. |
| Tracking | This issue is currently being investigated and worked on; we do not need any further reports of this issue. |
| Fixed | Once the fix is available in the game we will provide a link to the appropriate Release Notes. We will only keep items on this list for about 6 months before removing them. If an issue has been fixed, and you are still encountering it, please reach out to Customer Support. |
This page was last updated on June 1, 2026.KNOWN ISSUES
These are issues which have a high impact on gameplay or disruptive to players and are a high priority for us. These issues are in no particular order.
Player Chat Text Box Not Working on PC Controller or ROG Devices |
Tracking | |
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Platforms: -Steam |
Players using controller input on PC or ROG devices may be unable to type in the Player Chat box in the Friends tab. The text cursor may also not appear. | |
Controller Input Issues After Switching Virtual Keyboard Modes |
Tracking | |
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Platforms: -Steam |
Changing the virtual keyboard from Gamepad mode to another mode and then back again may disable bumper button scrolling and cause some controller functions to stop working as expected. | |
Festival of Ages and Rise of Ruin event's temporarily disabled |
Tracking | |
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Platforms: -Microsoft Store -Steam -PlayStation |
We are aware of an issue affecting the Festival of Ages event, and it has been disabled. This issue is currently being investigated. | |
Yue Fei's Legacy Achievements unavailable |
Tracking | |
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Platforms: -Microsoft Store |
Achievements on Microsoft Store and Xbox are currently unavailable. The team is investigating and will make these available as soon as possible. | |
Microsoft account linking error |
Tracking | |
Platforms: |
We are aware that some users who have already linked their Microsoft Account and PlayStation network account on one PlayStation 5 console are experiencing issues when trying to then link those same accounts on another console, thus restricting access to Multiplayer and cross-play features. Our team is actively investigating this issue at this time. | |
| Tracking | ||
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Platforms: -Microsoft Store -Steam |
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Missing Achievements when linking an Xbox Live and Microsoft Store account to a Steam profile |
Tracking | |
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Platforms: -Xbox -Microsoft Store -Steam |
We are aware of an issue where some Achievements that have been unlocked on an Xbox live / Microsoft Store account do not carry over when linking to a Steam profile. We do not require additional reports of this issue at this time. | |
Custom Terrain Types are not usable with the Terrain Tool when making a crafted map |
Tracking | |
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Platforms: -Steam |
We are aware of an issue with the Content Editor where when making a crafted map and utilizing custom terrain types, the custom type cannot be applied using the Terrain Tool. We are investigating this issue, and do not require any further reports. Thank you. | |
Jeanne d’Arc’s Strength of Heaven Buff Disappears when Upgrading a Buffed Unit |
Tracking | |
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Platforms: -Steam -Xbox |
We are aware that the visual effect of Jeanne d’Arc’s Strength of Heaven ability disappears when the buffed unit is upgraded to its next tier (Hardened, Veteran, Elite, etc.). This is purely a visual issue, and the buff continues to be applied to the unit. We do not require any further reports of this issue. | |
Ayyubid House of Wisdom does not allow for additional Wings when starting in Age 2 or Later |
Tracking | |
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Platforms: -Steam -Xbox |
We are aware of an issue that impacts the Ayyubid's House of Wisdom when starting the game in the Feudal Age (II), Castle Age (III), or Imperial Age (IV). When starting in these ages, the House of Wisdom does not account for any skipped ages and allow additional Wings to be built (like it does with its parent civilization, the Abbasid). We are tracking this issue and do not require any additional reports of this issue. | |
Monarch's do not spawn when loading a Single Player map |
Tracking | |
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Platforms: -Steam -Xbox |
We are aware of an issue where Monarch's will not spawn when loading into a Single Player map with Dominion selected. We do not require any additional reports of this issue. | |
FIXED
These issues have been resolved in a recent Update, Patch, or Hotfix. If you are still encountering any of the issues in this list, please reach out to Customer Support.
Worker elephants are included when selecting all cavalry units |
Fixed | |
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Platforms: -Microsoft Store -Steam -Xbox -PlayStation |
Fixed in Patch 15.2.7380 | |
Indestructible Mansa Quarry Prevents Landmark Victory Against Malians |
Fixed | |
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Platforms: -Microsoft Store -Steam -Xbox -PlayStation |
Fixed in Patch 15.2.7380 | |
Select Idle military hotkey selects units in combat from idle aggression |
Fixed | |
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Platforms: -Microsoft Store -Steam -Xbox -PlayStation |
Fixed in Patch 15.2.7380 | |
FPS dropping during matches |
Fixed | |
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Platforms: -Xbox -Microsoft Store -Steam |
Fixed in Minor Patch 15.2.7445 | |
Main Menu unresponsive or stuttering on launch |
Fixed | |
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Platforms: -Microsoft Store |
Fixed in Minor Patch 15.2.7445 If you continue to encounter this issue, please try the following steps:
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The Console Only option when creating a Multiplayer match enables the all inputs setting in quick match and ranked |
Fixed | |
Platforms: |
The Console Only option has been removed as noted in Patch 15.2.7445.
If you continue to encounter any issues, please make sure to check your in-game network settings. |
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Reinforcements technology does not affect newly constructed buildings |
Fixed | |
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Platforms: -Microsoft Store -Steam -Xbox -PlayStation |
Fixed in Patch 16.1.9737 | |
Ranked Placement Matches set to 1 instead of 5 |
Fixed | |
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Platforms: -Microsoft Store -Steam -PlayStation |
This issue has been fixed | |
Distorted audio |
Fixed | |
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Platforms: -Microsoft Store -Steam -PlayStation |
Fixed in Minor Patch 16.1.10056. For anyone else still encountering audio issues, please be aware that the team is investigating ongoing improvements |
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