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Known Issues & Solutions

  • Updated

What is this page about?

The Known Issues & Solutions page is meant to help provide information regarding high-priority issues, such as those impacting a fair number of players, or that are most disruptive to gameplay.

Disclaimer

Please note that this is not a comprehensive list. This page is reviewed after each Update, Patch and Hotfix. Items in this list may be removed without a fix to make room for higher priority issues. Issues that could be leveraged for an unfair gameplay advantage (AKA exploits) will never be included on this list.

How do I report a bug?

If you encounter a bug or any other issue that is not on the list below please follow these steps:

  1. Check our Support pages for common troubleshooting and workaround steps. 
  2. Search the Age IV forums for existing reports to add a comment with your example.
  3. Start a new thread on the Age IV / Report a Bug forums to report a new issue.

ISSUE STATUS KEY

Issues have been marked with a status that best represents their current state:

Examples Needed This issue has been reported, but we need further information to continue our investigation; please read the issue description for details.
Tracking This issue is currently being investigated and worked on; we do not need any further reports of this issue.
Fixed Once the fix is available in the game we will provide a link to the appropriate Release Notes. We will only keep items on this list for about 6 months before removing them. If an issue has been fixed, and you are still encountering it, please reach out to Customer Support.

 

This page was last updated on November 19, 2024.

KNOWN ISSUES

These are issues which have a high impact on gameplay or disruptive to players and are a high priority for us. These issues are in no particular order.

Certain Mods Result in Fatal Scar Error

 Tracking

Platforms:

-Xbox

-Microsoft Store

-Steam

We are aware that attempting to start a match with one or more Mods that are not on the most recent build version may result in a Fatal Scar error. We are investigating how best to address this and other mod issues in the future. As a workaround, if you are encountering this issue, please try disabling mods before starting a test match. Then re-enable them one at a time, to discover which mods may presently be incompatible with the current build. Please contact Customer Support if the workaround does not resolve this issue for you.

Crash on Launch When Using Disabled Mods

 Tracking

Platforms:

-Microsoft Store

-Steam

We are aware of an issue where saving a modded game, then disabling one or more of the used mods and restarting the title, will result in a crash that prevents the title from relaunching successfully.

Missing Achievements when linking an Xbox Live and Microsoft Store account to a Steam profile

 Tracking

Platforms:

-Xbox

-Microsoft Store

-Steam

We are aware of an issue where some Achievements that have been unlocked on an Xbox live / Microsoft Store account do not carry over when linking to a Steam profile. We do not require additional reports of this issue at this time.

Custom Terrain Types are not usable with the Terrain Tool when making a crafted map

 Tracking

Platforms:
-Microsoft Store

-Steam

 We are aware of an issue with the Content Editor where when making a crafted map and utilizing custom terrain types, the custom type cannot be applied using the Terrain Tool. We are investigating this issue, and do not require any further reports. Thank you.

Jeanne d’Arc’s Strength of Heaven Buff Disappears when Upgrading a Buffed Unit

 Tracking

Platforms:
-Microsoft Store

-Steam

-Xbox

 We are aware that the visual effect of Jeanne d’Arc’s Strength of Heaven ability disappears when the buffed unit is upgraded to its next tier (Hardened, Veteran, Elite, etc.). This is purely a visual issue, and the buff continues to be applied to the unit. We do not require any further reports of this issue.

Ayyubid House of Wisdom does not allow for additional Wings when starting in Age 2 or Later

 Tracking

Platforms:
-Microsoft Store

-Steam

-Xbox

 We are aware of an issue that impacts the Ayyubid's House of Wisdom when starting the game in the Feudal Age (II), Castle Age (III), or Imperial Age (IV). When starting in these ages, the House of Wisdom does not account for any skipped ages and allow additional Wings to be built (like it does with its parent civilization, the Abbasid). We are tracking this issue and do not require any additional reports of this issue.

Monarch's do not spawn when loading a Single Player map

 Tracking

Platforms:
-Microsoft Store

-Steam

-Xbox

 We are aware of an issue where Monarch's will not spawn when loading into a Single Player map with Dominion selected. We do not require any additional reports of this issue.  

Couldn't edit or save item error message

 Tracking

Platforms:
-Microsoft Store

-Steam

-Xbox

 We are aware of an the error message "Couldn't edit or save item" appearing when trying to equip any earned Event reward or Season reward. Some players may also receive notification's regarding unlocked rewards, but those rewards do not appear in the profile inventory to access. This issue is currently under investigation at this time and we do not require any additional information. 

Event rewards are not unlocking after completing a challenge

 Examples Needed

Platforms:
-Microsoft Store

-Steam

-Xbox

 We are aware that some players may encounter issues with their event rewards not showing up in their inventory after completing the necessary challenge requirements. 

If you are encountering this issue, please reach out to the Customer Support team with the name of the reward you are missing, what event it is from, and your Steam ID / Xbox Gamertag. 

The downvoted maps counter does not accurately reflect the amount of downvoted maps in Free-For-All Quick Matches

Tracking

Platforms:
-Microsoft Store

-Steam

-Xbox

When queuing for a Free-For-All Quick Match, if a player downvotes a FFA map, those downvotes are not displayed in the downvote counter under the Search Options section of the UI. This issue is currently under investigation at this time and we do not require any additional information. 

FIXED

These issues have been resolved in a recent Update, Patch, or Hotfix. If you are still encountering any of the issues in this list, please reach out to Customer Support.

Page of History displays no information

 Fixed

Platforms:

-Xbox

 Fixed in Patch 10.1.48

Ranked Season Stats for Season Six and Seven Are Categorized Incorrectly in Match History

 Fixed

Platforms:
-Microsoft Store

-Steam

-Xbox

 Fixed in Patch 10.1.48

Crash on Launch after 10.0 update

 Fixed

Platforms:
-Microsoft Store

-Steam

Fixed in Patch 10.1.48

Achievements not displaying as completed in Steam

Fixed

Platforms:

-Steam

Achievements unlocked from May 7 - May 9, 2024 will appear in Steam after a new achievement is unlocked. 

Free-For-All server connection error when queuing in a party

 Fixed

Platforms:
-Microsoft Store

-Steam

-Xbox

 Fixed in Patch 11.1.1201

Daily challenge's are not being marked as completed

 Fixed

Platforms:
-Microsoft Store

-Steam

-Xbox

 Fixed in Patch 12.0.1974

Window Chat box displays previous sent messages

 Fixed

Platforms:
-Microsoft Store

-Steam

Fixed in Patch 12.1.2454

Monarch's name is displayed as 'King'

 Fixed

Platforms:
-Microsoft Store

-Steam

-Xbox

Fixed in Patch 12.1.2454

Unable to pan / move the camera while Left Click is bring pressed

 Fixed

Platforms:
-Microsoft Store

-Steam

-Xbox

Fixed in Patch 12.1.2454

 

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