This error usually indicates that the survey has timed-out, or the website is unable to locate or read the cookies associated with your survey, however it can be related to other issues.
🛠 Check browser and firewall settings
- Make sure your browser is set to accept cookies
- Check that Age of Empires is on your allowed websites for your firewall
🛠 Resubmit the survey
- Sign-out of the Age of Empires website
- Clear your browser’s cache and cookies
- Confirm you are on a stable internet connection
- Return to either the Insiders Page or your Age Insider Profile
- Click the Take the Survey button
- Skip the Steam and DxDiag sections of the survey for now
- Submit the survey
- If no errors occur, navigate to your Age Insider Profile to complete the Steam and/or DxDiag steps
If the issue persists, please use the Submit a Request form to contact Customer Support