Sign-Up/Sign-In Issues
- I am Having Trouble Verifying the Email Address on my Account
- I cannot sign-up as an Age Insider; I get the error “This account cannot be signed up.”
- I cannot sign-up as an Age Insider; I get a blank page with a URL ending in "error_msg=no_xbl"
- I cannot complete the survey; I get the error “There was a problem submitting your information.”
- I cannot complete the survey; I get the message 'Error in Saving Information'!
- I cannot verify my email address; I get the error “Email verification link is expired”
- My DirectX Diagnostic tool will not save as an XML file!
- I cannot upload my DxDiag; I get the error “There is a problem with your DxDiag.”
- I cannot sign-in to my Age Insider profile; I get the error “This account is already signed in.”
- I cannot sign in to my Age Insider profile; I get the message 'Sorry, but we're having trouble signing you in.'
- Where do I go if I have additional questions or concerns?