Age IV Closed Beta
Age of Empires Insider Program
- I cannot sign-up as an Age Insider; I get the error “This account cannot be signed up.”
- I cannot sign-in to my Age Insider profile; I get the error “This account is already signed in.”
- I cannot verify my email address; I get the error “Email verification link is expired”
- I cannot upload my DxDiag; I get the error “There is a problem with your DxDiag.”
- I cannot complete the survey; I get the error “There was a problem submitting your information.”
- I cannot sign-up as an Age Insider; I get a blank page with a URL ending in "error_msg=no_xbl"
Age of Empires Forums
- I cannot reach the forums page to login at all; I get an 'Oops' page!
- I cannot access a closed beta section of the forums, but I can login to the forums!
- My forum account does not reflect my status as an Age of Empires Insider!
- How do I change my avatar on the forums?
- How do I change my name on the forums?
- I already registered as an Age of Empires Insider, but the forums want me to Create an Account!
Beta Opportunities
- Will I get to keep the game after the beta?
- I'm in a beta, how do I report a bug or provide feedback?
- How does Shared VRAM affect my beta eligibility?
- My DirectX Diagnostic tool will not save as an XML file!
- How do I connect my Steam account to my Age Insider Profile?
- How do I update or upload a DxDiag to my Age Insider Profile?
Beta Installation
Guidelines & NDA
- I was removed from the Age Insider Program for violating the NDA; can I appeal this decision?
- Why does the Age Insider Team take the NDA & Guidelines so seriously?
- I found someone posting information/pictures/video of the playtest; what do I do?
- The AoE team responded to my post with a reminder of the NDA; am I in trouble?
- Someone is having trouble getting into the beta forums to report an issue, what can I do to be helpful?
- Can I answer questions if someone else is asking about the playtest on another forum?