This error usually occurs when there is a disruption to the server, a temporary problem with a section of the survey, or when there is conflicting information within a browser’s cache and cookies.
🛠 Resubmit the survey without Steam or DxDiag information
- Sign-out of the Age of Empires website
- Clear your browser’s cache and cookies
- Return to either the Insiders Page or your Age Insider Profile
- Click the Take the Survey button
- Skip the Steam and DxDiag sections of the survey for now
- Submit the survey
- If no errors occur, navigate to your Age Insider Profile to complete the Steam and/or DxDiag steps
🛠 Resubmit the survey with DxDiag but without Steam information
- Sign-out of the Age of Empires website
- Clear your browser’s cache and cookies
- Return to either the Insiders Page or your Age Insider Profile
- Click the Take the Survey button
- Skip the Steam section of the survey for now
- Upload a DxDiag when prompted
- Submit the survey
- Optionally, navigate to your Age Insider Profile to complete the Steam section
If the issue persists, please use the Contact Support form to reach out to Support.