To sign-up for Preview Opportunities as an Age Insider, you will need to submit your DxDiag in XML format as generated by the DirectX Diagnostic Tool.
In rare circumstances certain DirectX Diagnostic Tools have been known to be prevented from generating a DxDiag in the XML format. Please try the following steps to see if they resolve your issue.
🛠 Generate your DxDiag through a Command Prompt instead of the DirectX Diagnostic Tool:
- Open the start menu and type “cmd” and press ENTER
- In the Command Prompt window type the following, without quotation marks: “dxdiag -x dxdiag”
- Press ENTER
- No messages will appear within the Command Prompt window; this is normal.
- Check for a “dxdiag.xml” file by going to your C: drive -> Users -> your username. An exact file pathway may be different for your machine.
🛠 Disconnect USB devices
Some users have reported disconnecting extra monitors and/or unplugging some USB-connected devices (such as additional monitors, phone chargers, extra keyboards, etc) have corrected the performance of DirectX Diagnostic tool. After disconnecting these devices, re-try creating your DxDiag file using THESE steps.
If the above steps do not correct the issue for you, we suggest reaching out to Microsoft Support for additional troubleshooting with the DirectX Diagnostic tool.