This error usually occurs when trying to sign-up with an email address that is already registered.
🛠 Check if you have already signed-up as an Age Insider
- Go to the homepage: https://www.ageofempires.com
- Use the Sign-In button from the top-right of the website
- Sign in with your Microsoft Account
- If you previously created an account with your Steam ID, you will need a free Microsoft Account and free associated Xbox Live Account to sign-up as an Age Insider
- On the Login screen, use the email address associated with your Microsoft Account, and the password for that account.
- If you have forgotten your password, you can follow the password reset instructions to retrieve your Microsoft Account’s password
If the issue persists, please use the Submit a Request form to contact Customer Support
- Customer Support will need the following (see this article for assistance in finding this information):
- Xbox Live Gamertag
- Email address of the Microsoft Account you are trying to register
- Your Steam name if you previously logged-in via Steam