If you have questions or concerns about the Age of Empires Insider program, and you cannot find a solution on this support page, then your next-stop will be to check out the discussions on the Age Insider Forums to see if your question has already been asked and/or answered by another member of the community.
You can also seek support from community members on the official Age of Empires Discord.
Finally, if you need further assistance, you can reach out to Customer Support via the Submit a request button with your question or concern. Support will get back to you within a timely manner.